Effective Date: September 20, 2026
At Gammoshop, we want our customers to have a clear, fair, and comfortable shopping experience.
This Return & Refund Policy explains the circumstances under which an order may be cancelled, a product may be returned or replaced, and a refund may be provided.
Website: https://grammoshop.com/
Email: fahimfoodshop@gmail.com
Phone: 01611809345
By placing an order with Gammoshop, you acknowledge that you have read and understood this Return & Refund Policy.
Customers may request cancellation of an order before the order has been dispatched for delivery.
To request cancellation, please contact Gammoshop as soon as possible.
You may contact us through:
Phone: 01611809345
Email: fahimfoodshop@gmail.com
Once an order has already been dispatched or handed over to a delivery provider, cancellation may no longer be possible under the same conditions.
In such cases, the customer should contact us and we will review the situation based on the order status.
A product may be eligible for return or replacement when there is a genuine issue with the product supplied by Gammoshop.
Examples may include:
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
If the product is damaged during delivery or arrives in an unacceptable condition, please contact us promptly.
If a product has a manufacturing defect or another genuine defect that existed before or at the time of delivery, you may contact us for review.
If an item included in your confirmed order is missing from the delivered package, please contact us immediately.
If the quantity delivered does not match the confirmed order, please contact us so that we can investigate and resolve the issue.
Customers should inspect their order as soon as possible after receiving it.
For damaged, incorrect, defective, missing, or quantity-related issues, please contact Gammoshop within 24 hours of delivery whenever reasonably possible.
For products where the nature of the issue may only become apparent later, customers should contact us as soon as the issue is discovered.
Return requests submitted after the applicable period may be reviewed at our discretion depending on the circumstances and the nature of the product.
Nothing in this policy is intended to remove any rights that a customer may have under applicable law.
To help us process a return or replacement request efficiently, we may ask the customer to provide:
Order number
Customer name
Mobile number
Product name
Description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
Video evidence, where reasonably necessary
Delivery information
Other information reasonably required to investigate the claim
Providing clear evidence helps us determine whether the issue occurred before delivery, during delivery, or after the product was received.
Where a return is approved, the product should generally be returned in an appropriate condition.
Depending on the product, we may require:
Original packaging
Labels
Seals
Accessories
Manuals
Promotional items included with the order
Invoice/order information
Products that have been intentionally damaged, substantially altered, misused, or improperly handled after delivery may not qualify for return or refund.
Certain products may not be eligible for return because of their nature, hygiene requirements, perishability, safety considerations, or other legitimate reasons.
Examples may include:
Perishable products
Products that deteriorate quickly
Opened or used products where return is not reasonably possible
Products damaged after delivery due to misuse
Products altered by the customer
Products returned without required components
Products returned outside the applicable return period
Products specifically identified on the product page as non-returnable, subject to applicable law
If a particular product has special return conditions, those conditions may be displayed on the relevant product page before purchase.
Customers should inspect the package when receiving the delivery.
If a package appears visibly damaged, customers are encouraged to document the condition of the package and contact Gammoshop as soon as possible.
If the product inside is damaged, please provide photographs or video showing:
The outer package
Shipping label, if applicable
Product packaging
The damaged product
Any other relevant evidence
We will review the information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
Replacement
Partial refund
Full refund
Other mutually appropriate resolution
If Gammoshop sends a product that is different from the confirmed order, please contact us immediately.
After verification, we may arrange:
Replacement with the correct product; or
Refund where replacement is not reasonably possible.
Where the error is confirmed to have been caused by Gammoshop, we will make reasonable arrangements regarding the return and replacement process.
If you believe a product is defective, please contact our customer support team.
We may request photographs, videos, product details, batch information, packaging information, or other evidence necessary to understand the issue.
After reviewing the claim, we may provide:
Replacement
Repair, where applicable
Refund
Another appropriate solution depending on the product and circumstances
A product will not automatically be considered defective merely because the customer expected a different result from normal or proper use.
Where a product requires specific instructions for storage, preparation, installation, handling, or use, customers are expected to follow those instructions.
A refund may be considered in situations such as:
Gammoshop cannot supply the confirmed product
A wrong product was delivered and replacement is not possible
A qualifying product is confirmed to be defective or damaged
An approved return has been accepted and a refund is appropriate
An order is cancelled before dispatch and a refund is applicable
Another circumstance where a refund is required under applicable law or agreed order terms
Refund approval is subject to verification of the order and the reason for the refund.
Once a refund has been approved, Gammoshop will initiate the refund according to the applicable payment method and circumstances.
Where advance payment has been made and Gammoshop fails to deliver the product within the applicable agreed or required timeframe, applicable refund requirements will be followed. Bangladesh’s Digital Commerce Operation Guidelines 2021 address refunding advance payments where the seller fails to deliver within the prescribed timeframe.
The actual time for the customer to receive funds may depend on:
Payment method
Bank
Mobile financial service provider
Payment gateway
Financial institution
Processing requirements
Once Gammoshop has initiated an approved refund, additional processing time may be outside Gammoshop’s direct control.
Where reasonably possible, refunds may be processed through the original payment method used for the order.
For example:
Card payment → applicable card/payment channel
Mobile financial service → applicable payment channel
Bank transfer → applicable bank account/payment method
Other payment methods → appropriate refund method based on the transaction
For security and verification purposes, Gammoshop may request information necessary to confirm the original transaction before processing a refund.
For Cash on Delivery (COD) orders, no advance product payment is collected through the website unless otherwise stated.
If a COD order is cancelled before dispatch, there may be no product-price refund because no advance product payment was made.
If a COD order has a qualifying return issue after delivery, Gammoshop will review the claim and, where a refund is approved, arrange the appropriate refund method after verification.
The responsibility for return shipping may depend on the reason for the return.
If the return is confirmed to be caused by:
Wrong product supplied by Gammoshop
Confirmed damaged product caused during delivery
Confirmed product defect
Missing item caused by an order-fulfillment error
Gammoshop may arrange or bear the reasonable return/replacement delivery cost, subject to verification.
If a return is requested because of:
Change of mind
Incorrect product selection
Incorrect customer-provided address
Incorrect order information
Customer preference
Other reasons not caused by Gammoshop
the customer may be responsible for applicable return or delivery charges, subject to the product’s specific return conditions and applicable law.
A customer may request cancellation or return because of a change of mind.
However, approval is not automatic and may depend on:
Whether the order has already been dispatched
Product type
Product condition
Whether the product has been opened or used
Whether the product is perishable
Whether the product can legally and practically be resold
Any specific product-page return conditions
Applicable law
For this reason, customers are encouraged to confirm product selection, quantity, delivery address, and other order details before placing an order.
Where a qualifying product issue is confirmed, Gammoshop may offer a replacement instead of a refund.
Replacement availability depends on stock.
If the same product is unavailable, Gammoshop may offer:
An alternative product where appropriate
A refund
Another mutually agreed resolution
In certain situations, a partial refund may be appropriate.
For example, where:
Only part of an order is affected
A minor verified issue does not require complete return
A specific product has a verified issue affecting only part of the order
The amount of any partial refund will depend on the circumstances and the verified issue.
Products purchased under:
Discount offers
Promotional campaigns
Bundle offers
Special prices
Free delivery campaigns
Limited-time offers
may have specific return or refund conditions.
Any special condition applicable to a promotional product or offer should be displayed with the relevant offer or product information.
If a refund is approved for an order containing a promotional discount or bundle, the refund may be calculated based on the actual amount paid and the applicable terms of the promotion.
If an order was placed under a free-delivery promotion, return or cancellation may affect the treatment of delivery-related costs depending on the reason for the return and the terms of the promotion.
Where the return is caused by an error attributable to Gammoshop, we will make reasonable arrangements to avoid unfairly charging the customer for our own fulfillment error.
Customers should provide an accurate and complete delivery address and a reachable mobile number.
Delivery may fail because of:
Incorrect address
Incomplete address
Incorrect phone number
Customer unavailable at the delivery location
Customer refusing to receive the order
Repeated failure to respond to the courier
Natural disaster
Transportation disruption
Other circumstances outside reasonable control
If delivery fails because incorrect information was provided by the customer or because the customer is unavailable/refuses delivery, additional delivery arrangements or charges may apply where appropriate.
If a customer has made an advance payment and Gammoshop is unable to deliver the confirmed order within the applicable required/agreed timeframe, the customer’s refund rights will be handled in accordance with applicable laws and regulations.
The Digital Commerce Operation Guidelines 2021 provide requirements concerning refunds of advance payments where a digital commerce seller fails to supply the product within the applicable delivery period.
To request a return, replacement, or refund, please contact us.
Please provide:
Name:
Mobile Number:
Order Number:
Product Name:
Date of Delivery:
Reason for Return/Refund:
Photos/Videos: Where applicable
Phone: 01611809345
Email: fahimfoodshop@gmail.com
Website: https://grammoshop.com/
Our customer support team will review the request and communicate the next steps.
Returned products may be inspected before a replacement or refund is finalized.
The inspection may determine:
Whether the product matches the order
Whether the reported issue exists
Whether the product was damaged before or after delivery
Whether the product was used or altered
Whether the return request meets the applicable conditions
Submitting a return request does not automatically guarantee approval.
Gammoshop reserves the right to investigate suspicious or potentially fraudulent return/refund requests.
Examples may include:
Repeated false damage claims
Manipulation of products after delivery
Returning a different product
Providing misleading evidence
Repeated abuse of promotional offers
Attempting to obtain multiple refunds for the same order
Where appropriate, Gammoshop may refuse a fraudulent or abusive claim and may take further action permitted by applicable law.
If you have a complaint regarding:
Product quality
Delivery
Order processing
Return
Refund
Customer service
please contact us directly.
We encourage customers to provide sufficient information so that we can investigate the issue efficiently.
Email: fahimfoodshop@gmail.com
Phone: 01611809345
Gammoshop aims to handle genuine customer complaints fairly and within a reasonable timeframe.
Nothing in this Return & Refund Policy is intended to unlawfully limit or remove any rights available to consumers under applicable laws and regulations of Bangladesh.
Gammoshop will operate its customer service, return, refund, and complaint procedures subject to applicable consumer-protection and digital-commerce requirements.
The Consumer Rights Protection Act, 2009 is published by the Bangladesh Directorate of National Consumers’ Right Protection, and the Digital Commerce Operation Guidelines 2021 are also listed among the relevant regulations.
Gammoshop may update this policy from time to time.
Changes may be made due to:
Changes in products
Changes in delivery arrangements
Changes in payment methods
Changes in business operations
Changes in applicable laws or regulations
Changes in customer-service procedures
The updated version will be published on this page with a revised effective date.
Customers are encouraged to review this policy before placing an order.
If you have any questions regarding our Return & Refund Policy, please contact us.
Gammoshop
Website: https://grammoshop.com/
Email: fahimfoodshop@gmail.com
Phone: 01611809345
Last Updated: September 20, 2026